FAQs

How can I contact The Shoope?

You can reach out to us at info@theshoope.com, and our customer service team will be happy to assist you!

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from our fulfillment centers to ensure fast and efficient delivery.

Can I change or cancel my order?

As we strive to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this timeframe will not be accepted. However, you may return the order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure payments.

When will my order be processed?

Orders are processed and shipped from our warehouse Monday to Friday. Please allow 1-3 business days for order processing. Additional time may be required during sales and holidays. Orders are shipped the day after processing. Please note: We do not ship on weekends.

How long will it take to receive my order?

Delivery times vary based on location, but orders typically arrive within 2-4 weeks due to high demand.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Prices on our website are tax-free in US Dollars. However, import duties and taxes may apply depending on your country's customs regulations. These charges are determined by your local customs office and are the buyer’s responsibility. We are not liable for customs delays. Please contact your local customs office for further details.

How do I return an item?

For returns, please email us at info@theshoope.com, and our team will guide you through the process.

What if the item I received is defective, incorrect, or damaged?

If you received a wrong, missing, or defective item, please contact us immediately with your order number and photos of the product. We’ll do our best to resolve the issue as soon as possible.

When will I receive my refund?

Refunds are credited to your original payment method. If paid by credit or debit card, the refund will be sent to your bank within 7-10 business days of receiving the returned item or cancellation request. If you haven’t received your refund yet, please contact your bank, as processing times may vary.